How are Pay4.XXX able to help our business when UK Banks won’t touch us ?
There are major difference between UK and European financial institutions in respect to their attitude towards Adult business. Whereas the UK is overly concerned with reputational risk, their European counterparts are much more relaxed and accepting of this legitimate Industry. Pay4.XXX work only with established European banking partners to provide a secure, reliable and discreet service.

What are the benefits of accepting cards ?
For the Escorting and Personal Services Industry we accept that cash has always been King however accepting card payments can both increase personal security and boost sales. Instances where a client may find it difficult to withdraw large amounts of cash to cover a higher value booking or require additional time provides an ideal opportunity to use card acceptance but the main advantage for both Agencies and Independents is the ability to use our POS Terminals to take payments remotely over the telephone for advance bookings or sale of goods. In addition, the eWallet acts as a business bank account (although located outside of the UK) and will provide a history of earnings should you ever need proof of earnings.

How do I apply for an Account ?
Use our online enquiry form or contact admin@pay4.xxx and we will send you an application form immediately. From receipt of a completed application form the POS Terminal is ready for use within 4 working days. For website hosted payment pages we estimate the lead time to be 10 working days but this depends very much on ensuring your website is compliant. Adjustments to your website will add to this lead in time.

How quickly do I receive my money ?
For Terminal transactions, if the transaction is CardHolder Present (CHP) Chip and Pin, the funds are credited immediately to your eWallet less the agreed transaction fee. If a CardHolder Not Present (CHNP) remote transaction (ie via telephone), the funds are still credited immediately but subject to an additional Rolling Reserve deduction of 10% (see Rolling Reserves in FAQ). If you opt for a website hosted payment page then settlement to your designated bank account is weekly in arrears and subject to both the transaction fee and the Rolling Reserve deduction.

What appears on the Clients’ Bank or Credit Card Statement ?
Discretion is of the utmost importance in this Industry and no mention of the service provided will appear. The name of our banking partner, a transaction reference and the value is all that will show on their records.

Do Pay4.XXX at any stage have access to my money ?
No – at no stage do we hold or have access to your funds. We partner with fully compliant banking and payment institutions who are registered with Visa/Mastercard and the payment route is carried out through them.

What is an eWallet ?
An eWallet is a standard bank account in your name held with our Banks. When buying a POS terminal through Pay4.XXX, an eWallet together with a linked debit card is provided at no extra cost. This account is where the value of all your transactions will be credited and is supported by full eBanking services. The debit card can be used at any shop or ATM as with a normal bank account card.

What are CardHolder Present (CHP) and CardHolder Not Present (CHNP) Transactions ?
CHP transactions are where the sale is carried out face to face and the client uses their card in your presence and inserts their PIN. A CHNP transaction is one carried out remotely, normally online or over the telephone. Interestingly Contactless payments fall into the CHNP category even though the customer is present. There is a greater risk of fraud or chargebacks on CHNP transactions.

Why is there a Rolling Reserve deduction on a CHNP transaction ?
Visa/MasterCard assess that CHNP transactions offer a greater risk of the client charging back or disputing the transaction and as such deduct a percentage of the transaction value (normally 10%) for a period of 6 months to build up a reserve to counter any potential disputes. After 6 months, the value of Month 1’s reserve is returned to your account, Month 2’s returned in Month 7 etc.

What is a ChargeBack and how can I minimise them ?
A chargeback is where the client disputes the transaction and issues a cancellation request to his card issuer. Chargebacks normally occur as a result of the service being paid for but not provided and generally relate to remote payments (CHNP). With chargebacks, it is an unfortunate fact of life that Visa/MasterCard hold the Service Provider guilty until proven innocent therefore it is up to you to obtain proof that the service was provided. In a high risk sector such as Adult or Escorting there is always the possibility that the client may purchase in advance but then, through guilt or fear of being found out by their partner, they dispute the payment on the basis that it was not them that made the payment etc. Even with CHP transactions, the client could subsequently issue a chargeback on the basis that the service was not satisfactorily provided.

Minimise potential chargebacks on CHP transactions by a) taking a photo of his ID at a face to face appointment to prove they are the CardHolder, b) get the client to sign a receipt confirming the service was adequately provided (Pay4.XXX have templates freely available) and c) be careful who you offer card services to. If you run an Agency and opt for a website payment page ensure this is hidden behind a passworded firewall where only you can issue the password to the Client – this will give you greater control over who you offer card payments to (ie Regulars, Referrals etc).

Pay4.XXX 2017